Privacy Policy

Hasura Technologies Private Limited a company incorporated under the Companies Act, 1956 having its registered office at 161, 19th Main, 6th Block, Koramangala, Bangalore, Karnataka, India, 560095 (hereinafter “Hasura”) values your privacy and is committed to ensuring that your privacy is protected and that you are aware of how your information is being used. The purpose of this privacy policy (“Privacy Policy”) is to describe how Hasura (“us”, “we” or “our”) collects, uses, maintains and shares information about you (“User” or “you”).

Please read and understand this Privacy Policy carefully. Your use or access of the Services (as defined below), shall constitute your agreement to this Privacy Policy. If you do not agree with our policies and our practices as described herein, do not use the Services offered by Hasura.

Applicability

This Privacy Policy is applicable to your access to and use of the following services (“Services):

  1. The Hasura platform and services which help you to set up and build software and web based applications through the use a layer of computing infrastructure owned and licensed to you by Hasura.
  2. The Hasura Website which describes the Hasura platform and services, allows you to sign up for the Hasura platform and services, and gives you information on other activities that we organize or participate in, such as events, conferences, newsletters, MOOC’s etc.

Your use of Hasura platform and services and the use thereof by your end users (to whom you provide a specific service, functionality or deliverable based on your use of the Hasura platform and services) and your use of the Hasura Website, may involve Hasura collecting or having access to certain Information (as defined below) relating to you or your end users.

1. APPLICABILITY

This policy shall apply to the following categories of information (“Information”) Hasura collects from you or has access to, on account of your use of the Services, which may include, but are not limited to

  1. “Personally Identifiable Information”, such as your (or your end users) name, age, gender, residential address, email address, phone number and date of birth, payment or billing information etc.;
  2. “Sensitive Personal Information” financial information such as your preferred banking channels, payment methods, card details etc.
  3. “Non- Personal Information” such as information regarding the web pages you have viewed and your usage patterns;
  4. “Usage Information” related to your use of the Services; and
  5. any information you upload, emails that you exchange with Hasura, or any other information submitted by you in the course of using the Services;

This policy does not apply to, nor does Hasura take any responsibility for any Information that is collected by any third party either using the Services or through any third party links made available to you during your use of the Services or through any of the advertisements or through BOTS.

Our Services may contain links to and from the websites and mobile applications of third parties and advertisers. If you follow a link to any of these websites, please note that they may have their own privacy policies and that Hasura does not accept any responsibility or liability for these policies. Please check these policies before you submit any Sensitive Personal Information or PII to such websites.

2. COLLECTION

You understand and acknowledge that Hasura collects Information you provide directly at the time of accessing the Hasura Website and registering as a User on the website (“User Information”), as well as when you create or modify your account, or otherwise communicate with us. You understand that Hasura collects information, through automatic tracking of your usage of the Services. These usage details may include, details of your computing and/or communication device location, connections, or any information that Hasura may collect through the use of cookies and other tracking technologies. You may decline these cookies by changing your browser settings, if permitted, however do note that this may impact certain features of the Services offered or your experience in using the Services.

Hasura also collects information that you provide directly while registering a user account (“User Information”) in order to use and access the Hasura platform and services. In addition to the foregoing, Hasura has access to certain information of your end users to whom you provide a specific service, functionality or deliverable using the Hasura platform and services.

You are responsible for ensuring the accuracy of all information including the Personally Identifiable Information, that you submit to Hasura. Inaccurate information may affect your ability to use the Hasura website, application and services, the information you receive while using the same and our ability to contact you.

You also may provide information to be published or displayed or posted on the Hasura website, or transmitted to other users of the Hasura website or third parties. Any such information is posted or transmitted to others at your own risk. Please be aware that Hasura cannot control the actions of other users of the websites and mobile applications with whom you may choose to share information with.

3. USE

The information that Hasura collects will be used for the purposes of operating the Services, verification of your account and facilitating your use of the Services. Hasura may use this information to contact you from time to time to deliver information regarding the Services, targeted advertising, administrative notices and to otherwise communicate with you from time to time. In addition to the foregoing, Hasura will also use the information collected from you for the following purposes:

  1. Ensuring the Services with respect to the Hasura platform and/or the content on the Hasura Website is presented in the most effective manner for your use;
  2. To provide you with information, products or services that you request from us which we feel may interest you, when you have consented to be contacted for such purposes;
  3. To carry our obligations arising from any contracts entered into between you and us, including for billing and collection;
  4. To notify you about any changes to the Hasura platform and/or website;
  5. For analytical purposes, including but not limited to assessing usage data, usage patterns, and other similar activities;
  6. In any other way that Hasura may describe to you at the time you provide the information.

Except as otherwise provided herein, no personally identifiable information will be disclosed or shared with any third party without your express consent.

Please do not include any PII or Sensitive Personal Information unless specifically requested as part of the registration or other applicable processes. If any information you have provided or uploaded violates the terms of this Privacy Policy, Hasura may in its sole discretion delete the same, revoke your access if required without incurring any liability to you.

Hasura will not publish, sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. DISCLOSURE

The Information you provide may be disclosed to agents, employees, third party advertisers, subsidiaries and affiliates, or to other third party services associated or affiliated with Hasura who require the information for the purposes of operating and maintaining the Services, effectively.

Hasura shall ensure compliance with requests and directions of all governmental, law enforcement, or regulatory authorities, which it believes in good faith to be in accordance with any applicable law. Such compliance may include providing Information to such agency or authority. By providing Hasura with such information you consent to the same being shared with governmental, law enforcement or regulatory authorities who exercise jurisdiction over the Services and Hasura.

5. SECURITY

The Information that you provide, subject to disclosure in accordance with this Privacy Policy and license agreement, shall be maintained in a safe and secure manner. Hasura databases and information are stored on secure servers with appropriate firewalls.

Hasura shall use industry standard physical, technical and administrative security measures to safeguard all Information, including PII and Sensitive Personal Information, confidential and secure.

As a User of the Services, you have the responsibility to ensure data security. You should use the Services responsibly and not share your User Information including your username or password or account information with any person. Do remember that you are solely responsible for all acts done under the account registered to you.

Given the nature of internet transactions, Hasura does not take any responsibility for the transmission of information including User Information shared by you. Any transmission of User Information on the internet is done at your risk, and shall not be responsible for the circumvention of the privacy settings or security measures either by you or any third party.

While all reasonable efforts will be made to ensure that your User Information and all other information submitted by you is safe and secure, Hasura makes no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

6. DATA RETENTION

Hasura shall retain Information that it collects or processes on behalf of Users for as long as may be needed to provide the Services. Hasura will retain and use such Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements with Users, and/or for the period required by law in the applicable jurisdictions.

7. ACCESSING AND UPDATING USER INFORMATION

You can change, alter, otherwise modify or update or delete your account information (including User Information) at any time by e-mailing us at [email protected]. However, please note that in the event you alter, otherwise modify or update or delete your account information we cannot ensure the continuity or quality of the Services being provided to you.

Hasura at its sole discretion may permit or deny the modification of any information, in order to be compliant with and observe applicable laws.

8. RESTRICTIONS

The Services are only intended for Users who are of 18 years of age or older. If you are not of the requisite age you are not to provide any User Information or other information. Hasura shall have the right to revoke the provision of Services and delete accounts of Users below the age of 18 without notice.

9. AMENDMENTS

This Privacy Policy is subject to change and any changes will be notified to you by Hasura by way of e-mail id which was submitted by you at the time of registration . Continued usage post the change in the Privacy Policy shall constitute your acceptance of all such changes.

10. COMPLAINTS

If you wish to place a complaint with regard to privacy requirements or laws, access any of your Information or would like to correct any errors in your User Information, please contact our Grievance Redressal Officer, Anand R at [email protected] so that we can consider and respond to your request. All requests will be addressed no later than thirty (30) days from the date such a request is made.

11. TERMS OF USE

This Privacy Policy shall form a part and shall be read in conjunction with the license agreement that you may enter into with Hasura in respect of the Hasura Platform and Services.