Hasura Cloud Service Level Agreement (SLA)
This document describes the Service Level Agreement (SLA) calculation and crediting process for Hasura Cloud. The SLA applies to paid tiers in Hasura Cloud.
We calculate SLA uptime monthly and measure uptime with an HTTP request to the
/v1/version endpoint on a project at a
Cloud Standard and Cloud Professional users can find more detail regarding uptime in our terms of service. Cloud Enterprise users should reference their contracts for details.
If the SLA for your tier is not met, you are eligible for credit. We calculate the credit amount as a percentage of the monthly subscription fee for affected Hasura Cloud projects.
To request credits, you must notify the Hasura Support team within thirty days from when you become eligible to receive credit. Failure to comply with this requirement will forfeit your right to receive credit.