Hasura Support plans (Legacy, V2, and DDN)
At Hasura, our aim is to ensure success for our customers. Our support plans are tailored to provide you with an optimal blend of production and developer support, resources and expert guidance, enabling you to achieve success with Hasura.
Contact your Account Executive to learn more.
Support Business HoursSupport Business DaysCommunity | Business | Enterprise | |
|---|---|---|---|
Forum support | |||
Ticketed support | Only for P1, account, and billing questions | ||
First response SLAs | N/A | P1: < 1 hour P2: < 4 business hours P3: < 1 business day P4: < 2 business days | P1: < 30 minutes P2: < 2 business hours P3: < 4 business hours P4: < 1 business day |
Community
Forum support
Ticketed support - Only for P1, account, and billing questions
Business
Forum support
Ticketed support
First response SLAs - P1: < 1 business hour, P2: < 4 business hours, P3: < 1 business day, P4: < 2 business days
Enterprise
Forum support
Ticketed support
First response SLAs - P1: < 30 minutes, P2: < 2 business hours, P3: < 4 business hours, P4: < 1 business day
Support plans (legacy)Features | Silver | Gold | Platinum |
|---|---|---|---|
Community support | |||
First response SLAs | P1: < 4 hours P2: < 8 business hours P3: < 12 business hours P4: < 1 business day | P1: < 2 hours P2: < 4 business hours P3: < 8 business hours P4: < 1 business day | P1: < 1 hour P2: < 2 business hours P3: < 4 business hours P4: < 1 business day |
Number of tickets | 20 per month | Unlimited | Unlimited |
Minimum number of models | 30 | 45 | 60 |
Quarterly and Annual Business Reviews | Included | Included | |
Silver
Community support
First response SLAs - P1: < 4 hours, P2: < 8 business hours, P3: < 12 business hours, P4: < 1 business day
Number of tickets - 20 per month
Minimum number of models - 30
Gold
Community support
First response SLAs - P1: < 2 hours, P2: < 4 business hours, P3: < 8 business hours, P4: < 1 business day
Number of tickets - Unlimited
Minimum number of models - 45
Platinum
Community support
First response SLAs - P1: < 1 hour, P2: < 2 business hours, P3: < 4 business hours, P4: < 1 business day
Number of tickets - Unlimited
Minimum number of models - 60
Quarterly and Annual Business Reviews - Included
Frequently asked questions
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