Support plansBusiness and Enterprise support plans are exclusive to Private DDN customers.
Community | Business | Enterprise | |
|---|---|---|---|
Forum support | |||
Ticketed support | Only for P1, account, and billing questions | ||
Onboarding support | JumpStart Program | ||
Named Solution Architect and Customer Success Manager | Includes monthly and quarterly business and technical reviews | ||
First response SLAs | N/A | P1: < 1 hour P2: < 4 business hours P3: < 1 business day P4: < 2 business days | P1: < 30 minutes P2: < 2 business hours P3: < 4 business hours P4: < 1 business day |
Business and Enterprise support plans are exclusive to Private DDN customers.
Community
Forum support
Ticketed support - Only for P1, account, and billing questions
Business
Forum support
Ticketed support
First response SLAs - P1: < 1 business hour, P2: < 4 business hours, P3: < 1 business day, P4: < 2 business days
Enterprise
Forum support
Ticketed support
Onboarding support - JumpStart Program
Named Solution Architect and Customer Success Manager - Includes monthly and quarterly business and technical reviews
First response SLAs - P1: < 30 minutes, P2: < 2 business hours, P3: < 4 business hours, P4: < 1 business day
Customer Success Manager
Gain access to a dedicated Customer Success Manager (CSM) who will champion your success, assist in achieving your business goals, and cultivate a long-term strategic partnership to ensure ongoing success.
JumpStart Program
A guided program where a dedicated Solutions Architect will work directly with your team to help you achieve your goals swiftly. It includes product training, architectural guidance, and a personalized success plan, enabling you to identify relevant configuration options and milestones for your API design and development objectives.
Frequently Asked Questions
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