Hasura Support plans
Hasura Cloud
Self-hosted
Features | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
Community Support |  | | | |
Dev support | Ticketed | Ticketed | Ticketed | Ticketed |
Coverage | 24x7 | 24x7 | 24x7 | 24x7 |
Response SLAs | ||||
Sev 1 Critical Impact | < 8 hours | < 4 hours | < 2 hours | < 1 hours |
Sev 2 High Impact | < 12 hours | < 8 hours | < 4 hours | < 2 hours |
Sev 3 Medium Impact | < 24 hours | < 12 hours | < 8 hours | < 4 hours |
Sev 4 Low Impact or General Guidance or Dev Support | < 1 business day | < 1 business day | < 1 business day | < 1 business day |
Onboarding Support | N/A | N/A | Includes 1-time JumpStart programNamed CSM | Includes 1-time JumpStart programNamed CSMDeveloper Office hoursTraining Workshops SKU |
Features
Bronze
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 8 hours
Sev 2
High Impact < 12 hours
Sev 3
Medium Impact < 24 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Silver
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 4 hours
Sev 2
High Impact < 8 hours
Sev 3
Medium Impact < 12 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Gold
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 2 hours
Sev 2
High Impact < 4 hours
Sev 3
Medium Impact < 8 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Onboarding Support
Includes 1-time JumpStart programNamed CSMPlatinum
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 1 hours
Sev 2
High Impact < 1 hours
Sev 3
Medium Impact < 4 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Onboarding Support
Includes 1-time JumpStart programNamed CSMDeveloper Office hoursTraining Workshops SKUCustomer Success Manager
A Customer Success Manager (CSM) is an advocate for customer success, helping customers in accomplishing their business goals, while simultaneously cultivating a long-term strategic partnership to ensure ongoing success.
JumpStart Program
This Solutions Architect-guided program aims to assist Hasura practitioners in achieving their goals more quickly. It includes product training, architectural guidance, and a personalized success plan to help identify relevant configuration options and milestones for API design and development objectives.
