hasura-pricing

Hasura Support plans

At Hasura, our aim is to ensure success for our customers. Our support plans are tailored to provide you with an optimal blend of production and developer support, resources and expert guidance, enabling you to achieve success with Hasura Enterprise.

Hasura Cloud
Self-hosted
Features
Bronze
Silver
Gold
Platinum
Community Support
TickTickTickTick
Dev support
Ticketed
Ticketed
Ticketed
Ticketed
Coverage
24x7
24x7
24x7
24x7
Response SLAs
Sev 1
Critical Impact
< 8 hours
< 4 hours
< 2 hours
< 1 hours
Sev 2
High Impact
< 12 hours
< 8 hours
< 4 hours
< 2 hours
Sev 3
Medium Impact
< 24 hours
< 12 hours
< 8 hours
< 4 hours
Sev 4
Low Impact or General Guidance or Dev Support
< 1 business day
< 1 business day
< 1 business day
< 1 business day
Onboarding Support
N/A
N/A
TickIncludes 1-time JumpStart program
TickNamed CSM
TickIncludes 1-time JumpStart program
TickNamed CSM
TickDeveloper Office hours
TickTraining Workshops SKU

Features

Bronze
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 8 hours
Sev 2
High Impact < 12 hours
Sev 3
Medium Impact < 24 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Silver
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 4 hours
Sev 2
High Impact < 8 hours
Sev 3
Medium Impact < 12 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Gold
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 2 hours
Sev 2
High Impact < 4 hours
Sev 3
Medium Impact < 8 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Onboarding Support
TickIncludes 1-time JumpStart program
TickNamed CSM
Platinum
Community Support
Dev Support - Ticketed
Coverage - 24x7
Response SLAs
Sev 1
Critical Impact < 1 hours
Sev 2
High Impact < 1 hours
Sev 3
Medium Impact < 4 hours
Sev 4
Low Impact or General Guidance or Dev Support < 1 business day
Onboarding Support
TickIncludes 1-time JumpStart program
TickNamed CSM
TickDeveloper Office hours
TickTraining Workshops SKU
Customer Success Manager
A Customer Success Manager (CSM) is an advocate for customer success, helping customers in accomplishing their business goals, while simultaneously cultivating a long-term strategic partnership to ensure ongoing success.
JumpStart Program
This Solutions Architect-guided program aims to assist Hasura practitioners in achieving their goals more quickly. It includes product training, architectural guidance, and a personalized success plan to help identify relevant configuration options and milestones for API design and development objectives.