At Hasura, our aim is to ensure success for our customers. Our support plans are tailored to provide you with an optimal blend of production and developer support, resources and expert guidance, enabling you to achieve success with Hasura Enterprise.
This table shows features available in each of our support plans - Silver, Gold and Platinum. Each time mentioned below indicates the expected duration for a first response. For more information on support severities and the JumpStart program, please refer to the sections following this table.
8pm US Pacific Time, Sunday to 6pm US Pacific Time, Friday
Monday - Friday during business hours
Features | Silver | Gold | Platinum | |
---|---|---|---|---|
Community Support | ||||
First response SLAs | ||||
P 1 Critical Impact | < 4 hours | < 2 hours | < 1 hour | |
P 2 High Impact | < 8 business hours | < 4 business hours | < 2 business hours | |
P 3 Medium Impact | < 12 business hours | < 8 business hours | < 4 business hours | |
P 4 Low Impact or General Guidance or Dev Support | < 1 business day | < 1 business day | < 1 business day | |
Tickets | 20 per month | Unlimited | Unlimited | |
Minimum # Models by Plan | 30 | 45 | 60 | |
Quarterly and Annual Business Reviews | Not Included | Included | Included | |
Account Management | No | Yes | Named CSM | |
Onboarding Solutions Architect | No | Solutions Architect Pool | Named Solutions Architect | |
Office Hours | No | No | Yes | |
Onboarding Support | Self-guided success plan | JumpStart program | JumpStart program |